Escrow Property
Trust & Safety
We built our community on trust and inclusion. We’re dedicated to providing a safe and secure marketplace for guests, owners and property managers, and we’re here to support you whenever you have questions or need a hand.
Trust
Trust is essential to a marketplace that works. With secure payments, fraud protection and authentic reviews. We make sure all members of our community can stay and rent with confidence.
Owner identity verification
Our comprehensive verification system checks details such as name, address, government ID, and more to confirm the identity of Owners who use our Platform.
Security
Keeping you safe and secure is a top priority. From payment protection to fraud prevention, we have tools in place to reduce risks in financial transactions and maintain trust between parties that may not know each other.
Support
We have teams to support guests, owners and property managers who require assistance or have questions. If there’s anything you need, please get in touch.
Safety
We have a range of tools and resources that protect the privacy and safety of tenants and owners. We support owners by educating them about best practices for creating safe and private spaces for travelers, and we use technology to verify the identities of owners and tenants whenever possible. We advise our community to follow state and local laws that may apply.
We are an inclusive marketplace committed to accessibility, tolerance and respect, ensuring that everyone has equal protections and equal opportunities. We believe that every member of our community should feel welcome and respected, no matter their background.